About Our Trainers

our training offers the key skills and practical actions to tranform your conflict resolution and communication, creating lasting results and transformation within your workplace. 

Our trainers bring the knowledge, experience, and tools required to shift the direction of your organization by sharing the most impactful skills with each of our clients. 

We use our expertise and experience to ensure our training and offerings continue to evolve, meeting our clients needs. 

Meet our training team

Jeannette Bourgeault

Trainer and Coach

Jeannette has over 20 years of experience building conflict-competent organizations through coaching, facilitated discussions, group intervention, mediation, and training.

She holds a professional designation as a Chartered Mediator (C.Med) specializing in the field of Workplace Conflict Resolution. Jeannette has mediated and trained across industries including small start-up companies, large oil and gas organizations, unionized and non-unionized organizations as well as all levels of government.

Crystal Brown

Trainer and Coach

Crystal has over 10 years of training and experience within the mediation and conflict resolution industry. She has personally led large teams who interfaced daily with customers and understand the complexities of balancing organizational objectives and customer care.

Crystal studied at the Justice Institute of British Columbia and holds a certification in Conflict Resolution: Mediation/Third party intervention as well as a certificate in Conflict Resolution from the University of Calgary.